ABOUT AUCKLAND FC
Bill Foley and the Foley Entertainment Group are excited to bring Isuzu A-Leagues football action back to Auckland. With a dedication to winning, this new club will join a sporting family of excellence alongside AFC Bournemouth in the English Premier League, FC Lorient in French Ligue 1, Hibernian F.C in Scottish Premiership, and the defending Stanley Cup Champions Vegas Golden Knights of the National Hockey League.
Auckland FC arrived on the scene as football was gaining huge momentum in New Zealand as one of the fastest growing sports, with more than 40,000 members and 100,000 Kiwis playing across clubs/organisations in Auckland. Auckland FC places Aotearoa’s largest city and Oceania’s fifth largest city firmly on the elite professional football map and with our men’s team kicking off in the 2024/25 season and women’s the year after, we’re in an exciting phase.
ROLE SUMMARY
As a Ticketing and Membership Account Executive, you will report directly into the Head of Ticketing and Membership. Responsibilities include driving revenue through match by match, seasonal and premium ticket sales channels, maintaining excellent customer relationships, bringing new ideas to the team by staying on top of market trends, and adapting to new revenue opportunities.
GENERAL DUTIES & RESPONSIBILITIES
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- Excellent communication skills
- Support and help develop a positive workplace culture.
- Demonstrate excellent interpersonal communication skills.
- Responsibly manage all business resources within accountability levels.
- Comply with all employment obligations.
- Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.
- A team player who works for team, business and delivery success.
- Prospect and sell various ticketing options including full season & partial memberships, group tickets, event suites, premium seating, and match by match tickets.
- Exceed individual and team revenue goals by meeting or surpassing daily call and sales activity requirements.
- Build strong rapport with clients through proactive communication via seat visits, phone calls, emails, and other touchpoints.
- Resolve customer requests and inquiries promptly and effectively.
- Maintain accurate and complete account records in ticketing and CRM systems.
- Flexibility to work during home games, nights, weekends, and holidays as required.
REQUIRED KNOWLEDGE / SKILLS / JOB QUALIFICATIONS
- Excellent written and verbal communication skills.
- Strong critical thinking, problem-solving, and conflict resolutions skills.
- A positive and resilient team centric attitude with a professional demeanor.
- Advanced time management, multi-tasking, and prioritization skills.
- Excellent relationship building and interpersonal skills.
- Working knowledge of a ticketing system (Ticketmaster, Archtics, etc.).
- Previous experience with a CRM system (Kore, SalesForce, Microsoft CRM, etc.).
- Proficiency in Microsoft Office programs (Word, Excel, and Outlook).
EDUCATION / EXPERIENCE:
- Bachelor’s degree in business/sales/marketing/sports management or similar preferred but not essential.
- Minimum of 2-3 years ticket sales, retail or customer service experience, preferably in sports/entertainment.
